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« Use your normal phone with Skype | Main | SOX compliance today - and it's not cheap »

15 November 2004



I commented about this on Jessica's Blog, one of the Auburn student bloggers.

The fact is that there needs to be a new employee relations handbook that addresses blogging. There are problems with blogging, and PR needs to set the framework for how corporations are going to deal with blogging, and what interaction they are going to have. That's why I like that Scoble works through WaggEd for press contact. But, I think that's the exception, rather than the rule.

Neville Hobson

Good points, Jeremy. I agree with you totally re blogging polices - of which lots of posts on a number of blogs including mine (and in the Forrester Research report a few weeks ago).

This EA case, though, highlights a bigger issue that blogging polices can't directly address: if there are underlying fundamental problems in the organziation such as apparently is the case here (re work conditions and practices) which an employee or anyone else talks about publicly, the issue becomes one about those problems rather than whether an employee broke a policy by talking about them. That certainly look like how it's developing with EA. And a law suit to boot - that's what the media reporting is more about.

I think that in any communication, you can plan for all the eventualities. But if the infrastructre on which you base your communication is shaky, don't expect a positive outcome.


Well, the shaky base applies to probably every start-up in the Bay, and that culture is pervasive in NorCal.

It's the work hard, play hard mentality, and you are supposed to put in the early-grave hours.

Neville Hobson

You're right, Jeremy, as indicated by some of the 2,000+ comments to ea_spouse's post. Mentions galore of other companies where people are saying similar things happen.

Another indicator that if you have a shaky base and someone comments publicly, it will draw out similar issues in other companies. Really scales this up in a big way.

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